Contact Us
1. Introduction
Our website provides dedicated customer support services to ensure clear, direct, and reliable communication with all customers.
The store aims to offer timely assistance throughout every stage of the shopping experience, supporting transparency, confidence, and trust when purchasing furniture online.
All enquiries are handled with care and confidentiality, in accordance with applicable Australian regulations and customer rights.
2. Customer Support Services
Customer support is available to assist users throughout the purchasing process by providing accurate information and practical assistance.
Customers may contact the store for support with the following matters:
- Product information, materials, and general usage guidance
- Product availability and specifications
- Order status, shipping, and delivery enquiries
- Returns, refunds, and after-sales assistance
- Reporting delivery delays or other order-related concerns
Each enquiry is carefully reviewed, and the store aims to provide clear and professional responses as promptly as possible.
3. Contact Methods
Customer support enquiries may be submitted through the following official contact method:
Email enquiries are managed in the order received to ensure fair and timely handling. This channel is available for general enquiries, order-related support, and after-sales assistance.
4. Service Hours and Response Time
Customer support is available during the following business hours:
Monday to Friday, 8:00 am – 3:00 pm
Enquiries received outside business hours will be addressed on the next business day. Priority may be given to enquiries related to active orders or deliveries where appropriate.
5. Contact Details and Delivery Area
For all enquiries or assistance, please contact us using the details below:
Email: yourhelpdesk@bamboogetio.com
Phone: +65 (919) 85821
Address: APT BLK 612B TAMPINES NORTH DRIVE 1 #09-254, SINGAPORE 522612, SINGAPORE
Delivery Area: Australia