These Terms and Conditions govern the use of our website and define the legal relationship between users and the store in connection with online purchases.
By accessing the website or placing an order, users acknowledge and agree to be bound by these Terms and Conditions, which are established in accordance with applicable Australian laws relating to electronic commerce and consumer protection.
Certain features of the website may require users to create a personal account. Users agree to provide accurate, current, and complete information during registration.
Users are responsible for maintaining the confidentiality of their account details and for all activities conducted under their account.
The store reserves the right to suspend or terminate accounts in cases of fraudulent, improper, or non-compliant use. The store is not responsible for losses or damages arising from misuse of the website or from inaccurate information provided by users.
Product descriptions and images on the website are provided for reference purposes only and may vary slightly due to manufacturing processes, display settings, or technical factors.
All prices displayed on the website are shown in Australian dollars and include applicable taxes.
If a product becomes unavailable after an order has been placed, users will be notified and may choose to place a new order for an alternative item or request a refund.
The store reserves the right to update pricing and product availability at any time while honouring confirmed orders placed prior to such changes.
Orders are placed through the website and are considered accepted only once an order confirmation has been issued.
Accepted payment methods may include internationally recognised credit or debit cards. All transactions are processed using secure encryption technology.
If payment is unsuccessful or incomplete, the order will not be processed and may be cancelled automatically.
After payment is successfully completed, orders are usually processed within 1–4 business days.
Processing Cut-off Time:
Once dispatched, estimated delivery time within Australia is 4–8 business days.
For further details, users are encouraged to review our Shipping Policy.
The store reserves the right to decline cancellation requests if the order is already being prepared or has been handed over to the courier.
For further details, users are encouraged to review our Order Cancellation Policy.
The store accepts return requests only.
Direct product exchanges are not offered. Due to inventory allocation, product specifications, and logistics arrangements across multiple fulfilment locations, immediate replacements cannot be guaranteed. Customers may return the received item and, if required, place a new order separately through the website.
Customers may submit a return request within 25 days of receiving their order.
Returned items must be in the same condition as received, including:
Items that have been used, altered, damaged, or returned without original packaging will not be accepted.
A return shipping label is included inside the parcel at the time of delivery, allowing customers to complete the return process upon receipt of the order.
For further details, users are encouraged to review our Return, Exchange, or Refund Policy.
Personal information is collected and handled in accordance with applicable Australian privacy and data protection laws.
Information is used solely for order processing, administrative purposes, and customer support. Users may exercise their privacy rights by contacting customer support.
These Terms and Conditions are governed by the laws of Australia.
In the event of a dispute, users are encouraged to contact the store to seek an amicable resolution before pursuing formal legal action.
For enquiries or assistance, please contact us using the details below:
Email: yourhelpdesk@bamboogetio.com
Phone: +65 (919) 85821
Address: APT BLK 612B TAMPINES NORTH DRIVE 1 #09-254, SINGAPORE 522612, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 3:00 pm
Delivery Area: Australia
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