Frequently Asked Questions (FAQ)

1. General Information

This section provides answers to commonly asked questions about shopping through our website.

Our aim is to offer clear, practical, and helpful information to support customers throughout browsing, ordering, delivery, and after-sales stages.

2. Order Questions

How do I place an order?
Select your preferred products, add them to your shopping cart, and follow the checkout steps on the website. Once payment has been successfully completed, an order confirmation email will be sent to you.

How do I know if my order has been confirmed?
An order confirmation email is issued once payment has been successfully authorised and order processing has commenced.

3. Shipping Questions

Are there any shipping fees?
All products are delivered with free shipping within Australia, regardless of order value.

How long does delivery take?
Order processing time: 1–4 business days after payment confirmation.
Estimated delivery time: 4–8 business days after dispatch within Australia.

Where do you deliver?
Delivery services are currently available within Australia only.

4. Returns and Refunds

Can I return a product?
Yes. You may request a return within 25 days of receiving your order, provided the item is unused, undamaged, and returned in its original packaging with all accessories included.

A return shipping label is included inside the parcel at the time of delivery.

How do I request a return?
Please contact customer support by email and provide the following information:

• Order number
• Photos of the item, if reporting defects or transit damage

When will I receive my refund?
Once the returned item has been received and inspected, refunds are processed within 2–5 business days using the original payment method. The time taken for funds to appear in your account may vary depending on your financial institution.

Are return shipping costs covered?

• For change-of-mind or personal reasons, return shipping costs may be deducted from the refund amount.
• For faulty or damaged items, all return shipping costs are fully covered by the store.

5. Product Questions

Do product colours match the images shown?
Product images are prepared to accurately represent the items. However, slight variations may occur due to lighting conditions, screen settings, or material characteristics.

6. Payment and Security

What payment methods are accepted?
We accept major internationally recognised cards, including:

• Visa
• Mastercard
• American Express
• Discover
• JCB

Is my payment information secure?
Yes. All payments are protected using SSL encryption and are processed through certified payment service providers that comply with recognised international security standards.

7. Customer Support

How can I contact customer support?
For assistance or enquiries, please contact us using the details below:

Email: yourhelpdesk@bamboogetio.com
Phone: +65 (919) 85821
Address: APT BLK 612B TAMPINES NORTH DRIVE 1 #09-254, SINGAPORE 522612, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 3:00 pm
Delivery Area: Australia